Privacy Policy

This Privacy Policy explains how GoPlumberNow ("we," "us," or "our") collects, uses, and protects your information when you use our website and call-connection service. We connect homeowners with independent licensed trusted local plumbers in the State of Ohio.

Information We Collect

When you call our line or submit your phone number through our website to reveal the direct priority line, we may collect: your phone number, ZIP code, and a brief description of the plumbing issue you are experiencing. We also automatically collect limited technical information such as IP address, browser type, and pages visited through standard server logs and analytics tools.

How We Use Your Information

• To connect you with an independent licensed plumber serving your area.
• To answer questions about your plumbing issue and determine if it is urgent.
• To improve our service, including call quality and response times.
• To comply with legal obligations and protect against fraud.

How We Share Your Information

We share the information you provide with independent licensed plumbing contractors so they can contact you about your request. Each contractor is an independent business responsible for its own privacy practices. We do not sell your personal information. We may disclose information when required by law or to protect our rights and safety.

Calls and Text Messages (TCPA Consent)

By calling our line or submitting your phone number on our website, you consent to be contacted by GoPlumberNow and its independent service providers at the telephone number you provide, including through calls and text messages made using automated technology, artificial voice, or prerecorded messages. This consent applies to communications regarding your plumbing request. You are not required to provide this consent as a condition of any purchase. You may revoke consent at any time by replying STOP to any text message or contacting us at support@goplumber.com.

Cookies and Tracking

Our website may use cookies and similar technologies to understand site usage and improve user experience. The Meta (Facebook) Pixel and similar advertising tools may be used to measure ad performance. You can control cookies through your browser settings; disabling them may affect site functionality.

Data Retention

We retain call and request information for as long as necessary to provide our service and comply with legal obligations, typically no longer than two (2) years after your last interaction, unless a longer period is required by law.

Your Privacy Rights

Depending on your state of residence, you may have rights to access, correct, or delete your personal information, and to opt out of certain processing. To exercise these rights, contact us at support@goplumber.com.

Children's Privacy

Our service is not directed to individuals under 18. We do not knowingly collect information from minors. If you believe we have collected information from a minor, contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy, email us at support@goplumber.com.